We are committed to giving you the best possible service. This will be achieved by working together. Help us to help you. You have a right to, and the practice will try to ensure that:
- You will be treated with courtesy and respect
- You will be treated as a partner in the care and attention that you receive
- All aspects of your visit will be dealt with in privacy and confidence
- You will be seen by a doctor of your choice subject to availability
- In an emergency, out of normal opening hours, if you telephone the practice you will be given the number to receive assistance, which will require no more than one further call
- You can bring someone with you, however you may be asked to be seen on your own during the consultation
- Repeat prescriptions will normally be available for collection within two working days of your request
- Information about our services on offer will be made available to you by way of posters, notice boards and newsletters
- You have the right to see your medical records or have a copy subject to certain laws.
You have a part to play in helping the doctors and practice staff to fulfil their commitment to give the best possible care by:
- Treating the doctors and practice staff with courtesy and respect. Rudeness or aggression will not be tolerated at any level.
- Being punctual for your appointment.
- Giving the practice as much notice as possible if you are unable to keep a booked appointment so that it may be offered to another sick patient.
- Please telephone to make an appointment rather than presenting at reception asking to be seen at that time.
- We operate an appointment system but will always give an appointment to those who need to be seen URGENTLY on the same day.
- Making a separate appointment for each patient that needs to be seen. Please do not ask for another patient to be “squeezed in” with your appointment, or for a prescription to be written for another patient.
- Also being prepared to make further appointments if you have numerous or complicated problems.
- Being patient if appointment times are running late. It may be you who needs extra time on another occasion.
- Give a minimum of two working days notice for a repeat prescription. Over bank holidays please check with reception for collection times.
- Asking for a home visit only if the illness prevents you from attending the surgery and making this request before 10 am on the day if possible.
- Only contacting the doctor out of surgery hours in cases of an emergency which cannot wait until the next working day.
- Remembering to tell us if you change your name, address or telephone number
- Please obtain prior consent and a referral from a GP each time, before making a private appointment with a specialist or any other private practitioner i.e. physiotherapist etc or the GP will be unable to sign subsequent insurance claims for self referrals.
The NHS Constitution establishes the principles and values of the NHS in England. For more information see these websites: