Chiswick Health Practice                     0208 630 1600/1601

For more information on NHS Summary Care Records please go to this website: 

www.nhscarerecords.nhs.uk

We would also like to draw your attention to some information from the Health & Social Care Information Centre regarding care.data

 Chiswick Health Practice

Privacy Notice

How we use your information

This privacy notice explains why the GP Practice collects information about you, and how that information may be used.

The health care professionals who provide you with care maintain records about your health and any treatment or care you have received previously (e.g. NHS Trust, GP Surgery, Walk-in clinic, etc.). These records help to provide you with the best possible healthcare.

NHS health records may be electronic, on paper or a mixture of both, and we use a combination of working practices and technology to ensure that your information is kept confidential and secure. Records which this GP Practice may hold about you may include the following information;

• Details about you, such as address and next of kin
• Any contact the surgery has had with you, such as appointments, clinic visits, emergency appointments, etc.
• Notes and reports about your health
• Details about your treatment and care
• Results of investigations, such as laboratory tests, x-rays, etc.
• Relevant information from other health professionals, relatives or those who care for you and know you well
To ensure you receive the best possible care, your records are used to facilitate the care you receive. Information held about you may be used to help protect the health of the public and to help us manage the NHS. Information may be used for clinical audit to monitor the quality of the service provided. Where we do this, we take strict measures to ensure that individual patients cannot be identified.
Some of this information will be held centrally and used for statistical purposes. Where we do this, we take strict measures to ensure that individual patients cannot be identified.
Sometimes your information may be requested to be used for research purposes – the surgery will always endeavour to gain your consent before releasing the information.


Risk Stratification

Risk stratification tools are increasingly being used in the NHS to help determine a person’s risk of suffering a particular condition, preventing an unplanned or (re)admission and identifying a need for preventive intervention. Information about you is collected from a number of sources including NHS Trusts and from this GP Practice. A risk score is then arrived at through an analysis of your de-identified information using software managed by the North West London Commissioning Support Unit and is only provided back to your GP or member of your care team in an identifiable form. Risk stratification enables your GP to focus on the preventing ill health and not just the treatment of sickness. If necessary your GP may be able to offer you additional services.

Please note that you have the right to opt out.
Should you have any concerns about how your information is managed at the surgery please contact the Practice Manager to discuss how the disclosure of your personal information can be limited.

Invoice Validation


If you have received treatment within the NHS, North West London Commissioning Support Unit may require access to your personal information in order to determine which Clinical Commissioning Group should pay for the treatment or procedure you have received.
Information such as your name, address and date of treatment may be passed on to enable the billing process. These details are held in a secure environment and kept confidential. This information will only be used to validate invoices, and will not be shared for any further commissioning purposes.


How do we maintain the confidentiality of your records?


We are committed to protecting your privacy and will only use information collected lawfully in accordance with the Data Protection Act 1998 (which is overseen by the Information Commissioner’s Office), Human Rights Act, the Common Law Duty of Confidentiality, and the NHS Codes of Confidentiality and Security.

Every member of staff who works for an NHS organisation has a legal obligation to keep information about you confidential. Anyone who receives information from an NHS organisation has a legal duty to keep it confidential.

We maintain our duty of confidentiality to you at all times. We will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to any third party without your permission unless there are exceptional circumstances (i.e. life or death situations), or where the law requires information to be passed on.

Who are our partner organisations?


We may also have to share your information, subject to strict agreements on how it will be used, with the following organisations;


• NHS Trusts
• Specialist Trusts
• Independent Contractors such as dentists, opticians, pharmacists
• Private Sector Providers
• Voluntary Sector Providers
• Ambulance Trusts
• Clinical Commissioning Groups
• Social Care Services
• Local Authorities
• Education Services
• Fire and Rescue Services
• Police
• Other ‘data processors’

Access to personal information

You have a right under the Data Protection Act 1998 to access/view what information the surgery holds about you, and to have it amended or removed should it be inaccurate. This is known as ‘the right of subject access’. If we do hold information about you we will:

• give you a description of it;
• tell you why we are holding it;
• tell you who it could be disclosed to; and
• let you have a copy of the information in an intelligible form.

If you would like to make a ‘subject access request’. please contact the practice manager Mrs Jackie Corless in writing.
If you would like further information about how we use your information, or if you do not want us to use your information in this way, please contact the Practice Manager.

Chiswick Health Practice                     0208 630 1600/1601

Chiswick Health Practice, a non-limited partnership, has been based at Chiswick Health Centre since 1978.
It was first established as a Family Practice  in Wellesley Road in 1952.

We serve Patients in the Chiswick W4 area only.


Dr Elizabeth Dennis
MBChB MRCGP DRCOG DFFP
 
Dr Christian Specht
MD. MA.

Dr Brigitte Unger-Graeber
MD PhD MRCGP

Dr Haiam Fahmy
MBChB DipCard


Chiswick Health Practice
Chiswick Health Centre
Fishers Lane
Chiswick W4 1RX

Telephone:
 0208 630 1600
0208 630 1601 (appointments only)

Reception Hours:

Mon     8.00am - 8.00pm
Tue      8.00am - 7.00pm
Wed     8.00am - 8.00pm
Thurs  8.00am - 4.00pm
Fri        8.00am - 7.00pm
Sat & Sun - Closed

Out of Hours: 111

Urgent Care Centre - West Middx Hospital (open 24hrs): 0208 560 2121

NHS Direct: 0845 4647

 



CHISWICK HEALTH CENTRE

The Chiswick Health Centre was opened in 1978, to provide medical, dental and ancillary services to the local community. We are one of three Practices, based at the Health Centre. The Health Centre is centrally situated off Chiswick High Road (see Map below). There is good access for the Disabled via a lift and a ramp from street level. Additional facilities at the Health Centre include, Chiropody, Physiotherapy, Psychiatry and Dentistry. Further Information can be obtained from the Health Centre Co-ordinator on 0208 630 3502.